Braemore

Within these Booking Terms and Conditions, "you" and "your" means the person signing the booking form as party leader but these Terms and Conditions apply to all other persons in the party (including anyone who is added or substituted at a later date). "We", "us" and "our" means Susan & Alan Fortune of Braemore, Douglas Road, Longniddry, EH32 0LE. 

“Property” means Braemore, Douglas Road, Longniddry, EH32 0LE 

Booking contract 

1.1 You (the person signing the booking form as party leader) agree to enter into a contract with us on the following terms and conditions and you agree to make all members of your party aware of these terms and conditions. 

1.2 You must be aged 18 years or over when the booking is made. 

1.3 The contract commences when we have issued the booking 

2. Booking procedure 

2.1 Please contact us to obtain confirmation of availability. Subject to availability and at your request, a provisional reservation will be made. 

2.2 The completed booking form accompanied by a booking deposit of 25% of the rental must be returned to us within three working days (unless alternative arrangements have been agreed). For payment methods please see clause 3 below. 

2.3 Bookings taken within six weeks of arrival at the Property must be paid in full at the time of booking. 

2.4 A reminder will be sent to you two weeks before the balance of payment is due. The balance of the rental cost and security deposit (see clause 4 below) must be paid six weeks prior to your arrival at the Property, failing which we reserve the right to treat the booking as cancelled and you will remain liable for 100% of the total costs of the holiday. 

3. Prices and payment – Braemore, Douglas Road, Longniddry, EH32 0LE: info@braemore.uk

T: +44 (0)7757 027030  Website: www.braemore.uk 

3.1 Our quoted prices are per property for accommodation only. All prices include (where applicable) cleaning on departure, bed linen and towels, electricity, water, fuel and local taxes.  3.2 Payment may be made by cheque (sterling), direct bank transfer or credit card. Post-dated cheques cannot be accepted. Any charges raised against us by your bank for handling dishonoured cheques, bank transfers or any other payments will be passed on to you and you will be liable to reimburse us in respect of such charges within seven days. 

4. Security deposit 

4.1 A security deposit is required to cover the cost of any damage or breakages to or at the Property, any additional cleaning and the cost of internet charges if over £5. The security deposit of £200 is payable with the balance of the rental cost. 

4.2 The additional costs referred to in clause 4.1 above will be deducted from the security deposit and the remaining balance will be returned to you within two weeks of your departure from the Property. If the security deposit paid by you is not sufficient to cover these additional costs you are required to pay any balance within 14 days of demand. 

4.3 We will inspect the Property after your departure and notify you of any damage or breakages noted other than those matters already reported to us in accordance with clause 5 below or otherwise. 

4.4 We reserve the right to hold the security deposit for longer than two weeks if there is a dispute over damage, or we are awaiting bills/proof of damage. 

5. Your responsibilities 

5.1 You must arrive and depart within the check-in and check-out times stipulated for the Property, unless special arrangements have been agreed in advance. Arrival must be after 3pm and Departures must be made by 10.30am. 

5.2 You must keep the Property and all furniture, fittings, facilities, equipment and grounds in the same state of repair and condition as at the commencement of the holiday and in the same state of cleanliness and general order in which they were found. We reserve the right to make a deduction from your security deposit for any additional cleaning required over the usual number of hours committed to departure cleaning. 

5.3 You must comply with the instructions found in the welcome pack in the Property. 

5.4 You must report to us promptly any breakages or damage and you may be responsible for payment of any breakages, loss or damage to the Property and/or its contents caused by you. 

 5.5 You must not use fireworks anywhere within the property or within the grounds. 

5.6 Smoking or vaping is not permitted inside the Property or on the balcony. 

5.7 You are responsible for the correct and decent behaviour of your party. Should you or a member of your party abuse the Property or display dangerous, offensive or rude behaviour to our representatives or any third parties (e.g. neighbours) we reserve the right to require the person(s) concerned to leave the Property. 

5.8 You are responsible for you and your party maintaining acceptable levels of noise at the Property and within the grounds and vicinity of the property particularly between the hours of 10.00pm and 8.00am. 

5.9 You must not exceed the maximum number of people stated in the Property details to reside at the Property nor sublet the Property nor allow anyone to stay at the Property who is not included on the booking form. Please inform us of any changes to your party. 

5.10 If you intend to organise a function at the Property, you must seek prior permission from us. Additional charges and/ or an increased security deposit may be sought at our discretion. 

5.11 You are responsible for each party member’s travel and health documentation (passports, driving licences, green card, motor insurance etc). 

6. Our liability 

6.1 We do not accept liability for any loss, damage or injury howsoever caused to you (or anyone in your party) or to your vehicles or personal property save where personal injury or death is caused by our negligence. Any valuables left at the Property are left at your own risk. It is essential, and your responsibility, to ensure that all doors, shutters and windows are closed and locked when leaving the Property or when in the grounds. We strongly advise that you take out adequate travel insurance (including liability for accidental damage to the Property, cancellation cover and medical and emergency expenses) prior to the commencement of your holiday. 

6.2 Children should be monitored at all times especially near the stairs and on the balcony. You should verify the suitability of children’s equipment which is provided as we cannot accept liability. 

6.3 We are not responsible for noise or disturbance originating beyond the boundaries of the Property. 

6.4 We do not accept any liability for compensation where performance or prompt performance of our contractual obligations is prevented or affected by reasons outside of our reasonable control, including adverse weather conditions, acts of God, explosion, tempest, fire or accident, war or threat of war, civil disturbances, restrictions and regulations of any kind on the part of the government or local authorities, strikes, lock-outs, or other industrial action or dispute. 

6.5 We do not accept responsibility for the failure of public services such as water, electricity, plumbing or sewerage systems or unforeseen breakdown of domestic and mechanical equipment such as heating or plumbing systems, and boilers (but will endeavour to arrange prompt repair). 

6.6 All bookings and other arrangements made by us on your behalf with third parties (e.g. catering services) are subject to the terms and conditions imposed by these third parties. We do not take any commission for notifying you of such companies nor do we act as an agent on their behalf. We cannot accept responsibility for these services. 

7. Loss of personal property 

7.1 We will endeavour to return any personal property belonging to you found at the Property, and we may charge a reasonable administration fee to cover the costs of postage, storage and handling of such property. 

8. Pets 

8.1 Pets are not permitted in the property unless they are guide dogs and registered as such.  A fee of £25 will be charged for extra cleaning costs. Under no circumstances are pets allowed on the furnishings. We ask that you follow the Countryside Code and keep dogs on leads when livestock are in fields or surrounding area. Please clean up after your dog. 

9. Access to the Property 

9.1 We or our representatives have a right to access the Property at any reasonable time during your stay to carry out essential maintenance. We will endeavour to give reasonable notice to you if practicable.

10. Alterations or cancellation by you 

10.1 If you request any changes to your booking we will endeavour to comply, but cannot guarantee to be able to do so. 

10.2 Cancellation by you of your booking must be in writing. The effective date of cancellation is the date we receive written notification. Our cancellation charges are as follows: 

Written confirmation received giving:

21 or more days’ notice – Full refund

 14 days or more notice  - 70% refund 

 7 days or more notice – 40% refund 

4 days or more notice – 20% refund 

3 days’ or less notice – No refund   

10.3 If you cancel at any time we will endeavour to obtain a replacement client. If a replacement is obtained, we will refund all monies paid by you for the rental, less any difference between the total price you paid or would have paid for the rental and the price paid by the replacement client less our administration fees of £30. 

10.4 Where bookings have been made through third parties (e.g. for catering or transport services) you will be liable to the cancellation charges set out in their terms and conditions. 

11. Alterations or cancellation by us 

11.1 In the interest of continual improvement we reserve the right to make minor modifications to furniture, amenities and facilities without any prior notice. 

11.2 In the unlikely event that the Property is not available on the date booked (owing for instance to essential major repairs, flood or fire damage), if requested and if available we will try to arrange alternative accommodation of a similar type, price, standard and location. A refund of all monies paid by you to us is alternatively available but we will not otherwise be liable for any loss caused by such alteration or cancellation.

12. Website accuracy 

12.1 The contents of our web site has been prepared in good faith. We will inform you of any significant changes at the time of booking or as soon after as possible if you have already booked, but shall not be liable for any minor or insignificant inaccuracy in descriptions and information. 

12.2 We do not accept responsibility for any changes or closures to local amenities or attractions mentioned on the website. 

13. Right to Evict 

13.1 We may terminate the contract on notice, and in such case you and your party must leave the Property, (without compensation being payable to you or any member of your party) if: 

13.1.1 this is deemed necessary by us where there is a serious breach by you of these Booking Terms and Conditions; or 

13.1.2 any complaints are made of anti-social behaviour or unreasonable breakages or damage occurs or smoking restrictions are not observed. 

In such circumstances you will remain liable for any costs or damages incurred by us as a result of your breaching these Booking Terms and Conditions and we reserve the right to deduct such costs and damages from the security deposit. 

14. Privacy policy 

14.1 We make it our highest priority to ensure that your personal information provided to us is secure and confidential. We will not sell your personal information to third parties. We will only disclose any personal information when required to do so by any lawful authority or as required by law. 

14.2 Some personal information may need to be passed to third parties where you have requested additional services. 

15. Illness including Corona and Covid-19 

15.1 If you or your party develop symptoms or become unwell at any point during your stay you must follow the current and up-to-date Scottish Government Guidelines immediately. 

15.2 If you or any member of your party are unwell or are required to isolate and cannot return home safely, you will be liable for all costs incurred for extending the stay, including any seasonal tariff rate difference. 

16. Law 

16.1 These terms and conditions and the contract to which they apply are governed in all respects by Scottish law and the Scottish courts only shall have jurisdiction in relation to them.